Ongoing Help & Support Options

Prompt actions and regular updates

Many of our clients need our help regularly. It can be a pain requesting a quote, signing it off and waiting for the next available time slot to get something done. Our ongoing support services allow you to call on our time when you need it without the formal quote-to-order process. And you get our time at a discounted rate.

Break/Fix Emergency Support

What’s included?

  • Service Level Agreement
  • Ongoing security updates
    (to keep your data and your website safe from hackers)
  • Code Hosting/Version Control Management
  • Dedicated management from Boson
NB If you’re website is hosted on Boson’s service, any issues relating to hosting are covered by default.

Ongoing Development/Consultancy

Allocated time available for ongoing, strategic updates. Includes:

  • Website design tweaks and feature enhancements
  • Content updates
    (For anything you aren’t comfortable updating or creating yourself)
  • Consultancy to plan new features
  • Search Engine Optimisation Monitoring
    Ongoing reviews to ensure you’re up-to-date with best practice
  • Social Media Management
    Strategic planning and guidance for social media campaigns
  • Purchased in 4 hour ‘blocks’
    (Minimum of 1 block per month)

Analytics/Performance Reporting

A scheduled, monthly report summarising website traffic and performance

Get a quote for support
Request a callback from our support team

Speak to a support manager

Or call +44 (0)1225 309690